The Procure-to-Pay (P2P) process starts with a customer’s identification of a purchasing need and ends with a supplier getting paid. Upstream P2P (sourcing and purchasing) and downstream P2P (accounts payable) are two sides of the same process, yet in many large companies, different organizations manage this process. Over time, this leads to disconnects at key integration points.
Many organizations have experienced significant challenges when establishing an integrated P2P model—different business drivers among key stakeholders, different reporting structures and operational mindsets, and a lack of internal customer adoption. Yet despite these challenges, an integrated P2P process is a worthwhile endeavor.
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