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We are pleased to announce our November 2011 issue of THE SCOTTMADDEN ENERGY INDUSTRY UPDATE. This semi-annual publication features our view of recent significant events and emerging trends in the energy industry.
After you have launched an HR shared services operation, you must determine next steps. In addition to planning for the future, there are a number of aspects of running a shared services organization that are essential to success. This is the sixth and final session of an
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Customer satisfaction is a critical measure of success for all shared services organizations. This is the fifth session of a HR Shared Services learning series that ScottMadden is presenting in conjunction with Shared Services & Outsourcing Network (SSON). In this session, we cover approaches and techniques for measuring satisfaction, and we describe key dimensions of satisfaction. The presentation includes trends in customer satisfaction data from ScottMadden’s shared services customer surveys ranging from baseline surveys conducted pre-launch to on-going surveys for mature shared services organizations.
Successful scope expansion for an existing shared services operation requires careful planning. Scope expansion can take a number of forms such as new services, new customer groups, and new geographies. This is the fourth session of an HR shared services learning series that ScottMadden is presenting in conjunction with Shared Services & Outsourcing Network (SSON). In this session, we cover an approach for planning expansion and keys to adding scope while balancing the demands of your current shared services operation.
Natural resource planning is becoming increasingly important for utilities. In addition to social pressures for more sustainable business practices, it is an essential element of obtaining licenses for electric, hydroelectric, and transmission operations.
Nuclear Engineering International Magazine highlights the story of a successful performance turnaround at the Salem-Hope Creek nuclear station conducted by Exelon. The article, “A Turnaround Story,” provides an account of how the plant culture was fundamentally transformed based on a proven operating model and a disciplined approach to the turnaround. This approach provides a best practice roadmap for how to transform a poor performer into a plant with sustainable excellence.
For more information about Nuclear Engineering International Magazine or to access the full article, please click here.
Technology is a key enabler for achieving the synergies and savings associated with a shared services delivery model and are important tools for running an HR service center. This is the second session in an HR shared services learning series that ScottMadden is presenting in
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The breadth of opportunity for shared services organizations has continued to evolve but only some have been able to take advantage. Effective leadership is separating organizations that constantly extend their footprint and advance their corporate position from those that remain restricted to a limited set of transactional services. In this article ScottMadden takes a look at skills exercised by leaders of top achieving shared services organizations – those constantly pushing the envelope of growth and corporate value.
Sussex Economic Advisors is now part of ScottMadden. We invite you to learn more about our expanded firm. Please use the Contact Us form to request additional information.