ScottMadden, Inc., a general management consulting firm, recently joined forces with sharedserviceslink to host a webinar focused on digital global business service (GBS) strategies. How will digital capabilities and new political pressures shape the future design of GBS? Will Robotic Process Automation (RPA) allow us to move work back into domestic shared services operations? Will Artificial Intelligence (AI) eventually do the same for disperse Centers of Excellence (COEs)? This session addressed these key questions while providing guidance on how to achieve long-term digital success with a more holistic service delivery strategy.
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