This is the fourth and final article in a series jointly developed by APQC and ScottMadden on the topic of Financial Shared Services. The articles are based on interviews APQC conducted with ScottMadden partner Brad DeMent, who leads the firm’s financial shared services practice. This article focuses on determining the scope of shared services, changing roles for the finance personnel supporting the business units, identifying the skillsets needed in your shared services staff, and qualities of effective shared services leaders.

Download the fourth article above or view the entire series below.

Shared Services: The Crossroads in IT Planning

Shared Services Design and Structure: Gaining Consensus

Financial Shared Services Centers: Driving Excellence from the Start