CHALLENGE

A midsize southwestern utility’s operational technology (OT) division had a highly customized and outdated asset management system that was difficult to use and maintain. OT leadership sought a new asset management tool to achieve necessary functionality while reducing pain points. ScottMadden evaluated the current system’s functionality, assisted with new vendor selection, and communicated process changes to stakeholders.

PROCESS

• Conducted design and configuration sessions to identify system priorities and simplify the decision-making process
• Integrated an asset management system with a work management system to provide visibility into the asset repository
• Facilitated user-acceptance testing cycle and managed defect remediation

RESULTS

• Selected, implemented, and launched an asset management system
• Established a system of record for storing, viewing, and reporting asset details and groupings
• Increased system transparency and improved solution usability