The impact of information technology (IT) on today’s businesses is greater than ever before. Companies are facing higher IT costs, managing complex technology and processes, and increasingly monitoring compliance and regulatory requirements. Fundamental to improving the value of information technology is to migrate IT from a traditional cost center to an organization that enables its internal customers to efficiently and effectively serve their external customers. If you’re not running your IT organization as business, an assessment of current state is in order to compare existing processes, cost and overall organization wellness to the leading practices in the industry.