ScottMadden partnered with the Smart Electric Power Alliance (SEPA) to develop a report summarizing the different approaches California and New York are taking regarding the integration of distributed energy resources (DERs) in each state. The report, “Distributed Energy Resources Integration: Policy, Technical, and Regulatory Perspectives from New York and California,” is a virtual summary to thousands of pages of regulatory filings in both states in the form of one concise synopsis.

As you know, consumer behavior is evolving and getting more sophisticated. Today, consumers demand customer service options that are timely, efficient, and easy to use. In a 2015 survey*, 92% of consumers surveyed said they would leave a company that did not provide satisfactory customer service. To deliver quality customer service that will retain and grow your customer base, you must adapt to meet ever-changing customer expectations—including developing omni-channel strategies.

The ScottMadden Energy Industry Update | As Yogi Berra Might Say…

In this section, we look at developments in New York’s Reforming the Energy Vision proceedings and the increasingly blurry line between traditionally clearly defined federal and state jurisdiction in the energy markets.