Effective capital program/project delivery is a critical competency for any electric utility to achieve high performance. However, project scope creep, schedule delays, and cost increases have become the rule rather than the exception. Over the past 10 years, the
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How can inventory growth be controlled without compromising reliability or service-level requirements? To start, we should level-set on key definitions and concepts.
ScottMadden recently conducted a flash survey to gather opinions on shared services and global business services (GBS) models. Survey results reveal that shared services leaders are turning to global process ownership to drive process efficiencies and standardization across shared services organizations, but not at a dramatic rate.
Effectively managing supplier performance means managing the entire relationship. Supplier Relationship Management (SRM) is an organized approach to establishing and managing the company-to-company interactions with suppliers and focuses on maximizing the long-term value that can be derived from key supplier relationships. SRM is critical in ensuring a contract’s value is realized after the award. Though managing suppliers to established contracts is essential, the potential value of effective SRM is greater.
More than 50% of multi-national companies have evolved the scope and scale of their shared services organizations with a more robust delivery model—Global Business Services (GBS). This model focuses on delivering services across the entire enterprise, expanding process scope beyond transactional activities, providing support across multiple functions, and reporting to one senior executive.
In 2014, ScottMadden was quoted in GenerationHub’s article “Consultant: Utilities should avoid ‘victim mentality’ and lead on DG.” To access the full article, please see below or visit here.
In 2014, ScottMadden joined forces with American Productivity & Quality Center (APQC), a benchmarking and best practices research organization, to conduct a benchmarking study focused on human resources shared services. Read more about the study below and our insights from the results of the research.
Field HR often represents a big opportunity to reduce hr administrative tasks. Recognizing and acting on this opportunity is key to operating a successful HR organization. On average, about 40% of HR time is spent on low, value-added activities, such as performing routine transactions and general administrative support. Compared to a leading practice HR shared services model, a typical pre-shared services organization tends to spend significantly more time performing transactional work activities (40% vs. 15%-20%) and significantly less time on advisement activities (32% vs. 50%-60%) than organizations with shared services.
In 2014, ScottMadden and APQC conducted the third cycle of their Human Resources Shared Services (HRSS) benchmarking study to examine trends in delivery models, governance structure, staffing levels, performance, and the use of technologies as part of a shared services model. In our analysis, we focused on understanding the characteristics of HRSS organizations that clearly excel when ranked according to three dimensions of service center productivity:
Maturity matters! Organizations with mature shared services models that have continued to innovate and improve create greater value. In ScottMadden’s Human Resources Shared Services (HRSS) benchmarking study conducted with APQC, a majority of participants have been operating for three or more years.
The German Energiewende (energy transformation) has been discussed in many academic and trade publications, all heralding either the transformational, unparalleled successes of the program, or else the dismal failure and shortsighted focus of politicians and policy makers in designing and executing the transition.
Mark Hand, senior editor at SNL Energy, recently conducted an interview with Chris Vlahoplus, partner and clean tech & sustainability practice lead at ScottMadden, and John Pang, partner at ScottMadden.
Sussex Economic Advisors is now part of ScottMadden. We invite you to learn more about our expanded firm. Please use the Contact Us form to request additional information.
