In 2014, ScottMadden joined forces with American Productivity & Quality Center (APQC), a benchmarking and best practices research organization, to conduct a benchmarking study focused on human resources shared services. Read more about the study below and our insights from the results of the research.

2014 HR Shared Services Benchmarking Study Highlights

The third cycle of our Human Resources Shared Services (HRSS) benchmarking study was focused exclusively on U.S. or North American HRSS organizations with service centers and centers of expertise. The study provided metrics on HRSS delivery models and operations, staffing levels, performance, and technology use and included data about the participants’ practices and management infrastructure.

Learn about our key findings and trends in HR shared services with this benchmarking series.

• Top-Performing HR Shared Services Organizations: What Makes Them the Best?
• A Key to Success for HR: Optimizing Field HR
• Reaping the Benefits from Mature Shared Services Organizations

Additional Contributing Author: Min Qin