This is the first article in a series of four, jointly developed by APQC and ScottMadden on the topic of Financial Shared Services. The articles are based on interviews APQC conducted with ScottMadden partner Brad DeMent, who leads the firm’s financial shared services practice.

The following article focuses on attributes of a true shared services organization, benefits to be gained from the model for the corporation and business units, and when and why to focus on performance management and continuous improvement.

Download the first article at the PDF link above or explore the whole series below.

Shared Services Design and Structure: Gaining Consensus

Shared Services: The Crossroads in IT Planning

Shared Services: Putting the Right People in the Right Jobs