For more than 10 years, ScottMadden and APQC have gathered benchmarks and trends specific to HR Shared Services through a custom benchmarking study focused exclusively on the shared services delivery model.

Courtney Jackson and Karen Hilton, partners in ScottMadden’s Corporate & Shared Services practice, share the latest trends in HR Shared Services and key levers that organizations are leaning into as they fine tune the model for optimal results. Access the webinar recording here.

The attached PDF is a slide deck of key trends and performance drivers. The study covers four areas: delivery model and operations, staffing, performance, and SSO management infrastructure and technology. The top macro HR trends that are covered in these slides are: Remote Work Model, Transformation of Human Resources, Automation and Analytics, Employee Experience, DEI Receives Major Focus, Employee Well-Being and Mental Health, Organizational Design and Change Management, and Online Training and Upscaling.