Part 1 – ScottMadden Assessment and Requirements Gathering

To find the digital solution that would solve the client’s challenges, ScottMadden began by gaining a deep understanding of the client’s processes, metrics, business models, and demands. Additionally, ScottMadden gathered information and needs from TA’s customers – hiring managers, TA subject matter experts, and HR technology administrators and owners. This combined information was used to develop requirements, which focused on specific functionality to resolve the identified challenges and aligned with the organization’s HR technology roadmap. The team decided to concentrate on technologies that served as point solutions, with a narrower and more specific focus. Part of the strategy was to identify solutions that were experimental and scalable, with low implementation efforts that could quickly yield a high value.

ScottMadden facilitated a comprehensive vendor selection process, from issuing the request for proposal through final vendor selection, due diligence, and implementation planning. Paradox, the leading conversational recruiting assistant, was selected. Paradox met and exceeded the functional requirements and the client’s expectations. Most notably, what separated Paradox from the competition was its customized, agile, and collaborative approach that helped address the complex needs of a decentralized business with more than 80,000 annual hires.

Part 2 – The Paradox Solution

The organization realized the value of the Paradox solution almost immediately. Shortly after establishing a relationship with Paradox, the organization was hosting one of its in-person hiring events. Similar hiring events were regularly conducted to quickly hire large volumes of employees. On this specific morning, the scheduled event had confirmed more than 2,300 attendees, but inclement weather forced a last-minute cancellation. Prior to Paradox, this would have involved an all-hands-on-deck effort with recruiters individually calling and rescheduling attendees. This effort would have taken multiple days and the majority of TA’s resources. With Paradox’s support, a few key leaders crafted a detailed message and at the push of a button, Olivia, the conversational AI assistant, notified participants that the event had been canceled. In the same automated conversation, those participants were invited to reschedule for another event the following week. This just-in-time solution achieved a more than 80% successful rescheduling rate. With Paradox, the organization was able to achieve unprecedented levels of responsiveness and agility.

In partnership with ScottMadden, the organization collaborated with Paradox to develop a roadmap to expand the use cases and scale the adoption of the new technology across the enterprise. In March 2020, the pandemic accelerated adoption, and the suite of Paradox products proved effective in helping the organization quickly adapt to the volatile pace of hiring. The organization quickly pivoted to Virtual Events and could successfully host online recruiting and hiring events anytime, anywhere. With Care, candidates visiting the careers website were able to experience tailored conversations and content, hear dynamic brand stories, and receive immediate answers to any of their questions about the application process. Another early product adopted by the organization was Capture, which decreased recruiter sourcing and screening time by allowing candidates to apply and complete the screening process via text. A later add-on for the organization was Schedule, which automated scheduling and rescheduling of any type of interview, again giving recruiters valuable time back in their day.

The Paradox solution continues to provide advantages throughout the TA process. To date, the organization has hosted more than 400 events nationwide and has scheduled interviews with nearly 30,000 candidates in less than three minutes per candidate. More than 300,000 messages have been sent to candidates, and more than 25% of job seekers apply through Olivia.

ScottMadden and Paradox continue to help the client move toward automating additional pieces of the hiring process. As the organization’s technology roadmap evolves to adapt to the ever-changing labor market and the increasing need for more flexibility, ScottMadden and Paradox identify opportunities to expand the solution while prioritizing continuous improvement enhancements to advance the TA function.