Patricia Ferris joined ScottMadden in 2004. Her consulting experience spans a number of areas in human capital management (HCM), including operations improvement and process redesign, service delivery model and organizational design, merger and acquisition integration, strategy development, and project management. Prior to joining ScottMadden, Trish worked in management consulting for A.T. Kearney and at The Advisory Board Company, where she conducted research and analysis and wrote tactical recommendations and implementation materials for hospital-related strategic and operational issues. Trish holds an M.B.A. from the University of North Carolina Kenan-Flagler Business School, and she received an undergraduate degree, with a double major in Arabic language and international relations, from Georgetown University.